New Digital Banking Experience
Online Banking and Mobile Banking Upgrade coming May 16, 2023
On May 16, 2023, we will launch a new Digital Banking platform which will replace our current Online Banking and Mobile Banking systems. To make the transition to the new platform as smooth as possible, please be sure we have your most up-to-date email, phone or cell number before the May 16, 2023 launch. Re-enrollment will be required, and a new Mobile App will need to be downloaded.
It's easy to update your information— Log in to your Online Banking account and click on Profile in the menu at the top.
IMPORTANT NOTE: Transaction history in the new system will date back approximately 6 months. If you need access to transaction history beyond 6 months, you will need to download/export that history, if available, from our current system prior to May 2, 2023.
IMPORTANT NOTE: Custom transaction notes, flags, and categorization WILL NOT carry over. Save/print your Income/Expense Reports from our current system prior to May 2, 2023.
IMPORTANT NOTE: During this transition to an improved digital experience, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.
FAQs to help guide you through the upgrade process
DEFINITIONS
Online Banking – banking accessed through our website: homefieldcu.com
Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Homefield CU Mobile Banking app
Digital Banking – combination of both Online Banking and Mobile Banking together as one experience
Why are you upgrading Online Banking and Mobile Banking?
This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use. We’re committed to providing technology to help our members better manage their finances.
When will the upgrade take place?
On May 16, 2023, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience— with all the features you would expect to have in both!
Will I have to enroll in the new Online/Mobile Banking platform?
Yes, AFTER the upgrade on May 16, 2023, it will be necessary for you to re-enroll. You can enroll either from our website at homefieldcu.com, or by downloading the new Mobile Banking app.
Note: Your current mobile app will not function after the upgrade.
Can I use my current username and password when I re-enroll in the new platform?
When you re-enroll, you can use the same username, provided it meets the system requirements and is not already in use.
When setting your new password, it can be the same as your current password, as long as it meets our new password complexity requirements.
What will I need to re-enroll in the new platform?
- Social Security Number (SSN)
- Member Number. Your account/member number appears on your statements.
- Phone number on file
- Access to your email address we have on file
Where do I find my account/member number for the re-enrollment process?
Your account/member number is located at the top of your statements.
Will I need a separate username and password for each account I am on?
Any different accounts you had linked on the old system will carry over. To link additional accounts after enrolling in the new platform, submit your request through the new, secure “Start a New Conversation” message center feature.
Will the Mobile Banking app change?
Yes, it will be necessary for you to download the latest version of the Homefield CU mobile app. The current version will no longer function after the upgrade on May 16, 2023. When available, download the latest version of the mobile app to your phone or mobile device from the App Store® or Google Play.™
Will Bill Pay change?
No. If you use Bill Pay, all your account, payees and payment information will carry over!
Can I re-enroll using just the new Mobile Banking app?
Yes, one of the many new features is the ability to register using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Will I still be able to access my eStatements in Online Banking?
Yes! 18 months’ worth of statements will be available in the new platform.
Will my Online Banking/Mobile Banking transaction history carry over?
Approximately 6 months of transaction history will be available.
IMPORTANT NOTE: If you need access to transaction history beyond 6 months, you will need to download/export that history from our current system prior to May 2, 2023.
IMPORTANT NOTE: Custom transaction notes, flags and categorization WILL NOT carry over. Save/print your Income/Expense Reports from our current system prior to May 2, 2023.
Important Security Alert
During this transition, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.
With our new Digital Banking platform, you will be able to:
- View deposit, transfer, debit card and check history
- Create custom dashboards
- Transfer funds seamlessly between all of your shares at Homefield CU and your external accounts
- Set up spending, savings and balance alerts
- Attach images of your receipts
- Communicate with us via a secure messaging system within the platform
Visit this page for the most up-to-date information regarding these exciting changes.
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